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Reliable European delivery

Delivery Methods

Secure delivery of your SKATINGER products, from our warehouse to your address.

Every order is carefully prepared, securely packed and handed over to a trusted logistics partner. From the moment your order is confirmed until it reaches your address, we keep you informed about its progress.

Delivery organised by

KB Sport Sistem d.o.o.

Delivery of orders placed through the SKATINGER Europe online store is organised by our authorised online retail distributor, KB Sport Sistem d.o.o.

Shipments are primarily handled by HP Express, in cooperation with established European courier and logistics partners. Depending on the destination country, delivery route and local availability, the shipment may be transferred to an appropriate national or international delivery partner.

From order to delivery

How your order travels

We keep the process clear and provide important updates while your order is being prepared and transported.

01

Order Confirmation

After the order has been successfully placed, you will receive an email confirming that your order has entered our processing system.

02

Careful Packaging

Your products are inspected and securely packed to help protect them against damage during standard handling and transportation.

03

Shipping Notification

When your order has been packed and the delivery process has started, we will send you an email notification confirming that the shipment is on its way.

04

Tracking ID

When tracking is available, the shipping notification will include a Tracking ID or tracking link provided by the courier service, allowing you to follow the shipment.

Delivery information

Everything you need to know

Shipping Costs

Shipping is charged for all orders placed through the www.skatinger.eu.com online store.

The delivery cost is automatically calculated by the system according to the delivery country, delivery address and the applicable courier pricing list.

The available delivery option and its cost are shown during checkout before the order is completed. Displayed shipping prices include applicable VAT.

Estimated Delivery Time

Products paid in accordance with the issued proforma invoice or order confirmation are generally delivered within 3–10 business days.

The final delivery time depends on the destination country, delivery address, product availability, courier capacity and local logistics conditions.

Weekends, public holidays, remote delivery areas and circumstances outside the Seller’s reasonable control may affect the estimated delivery time.

Delivery Process

Delivery is arranged by KB Sport Sistem d.o.o. through HP Express and other trusted European courier and logistics services.

Depending on the destination, a shipment may be handled by more than one logistics provider before it reaches the final delivery address.

The name shown in the tracking information may therefore differ from the courier that performs the final delivery in your country.

Secure and Insured Shipments

All products are packed securely to help prevent damage during normal handling and transport.

Shipments are insured against loss or damage during transportation in accordance with the applicable courier service conditions.

Please keep the original packaging until you have inspected the delivered products.

Follow your shipment

Order Status and Tracking

During order processing and shipping, you will receive email notifications about the current status of your order. These notifications may include order confirmation, payment confirmation, packing updates, shipping confirmation and courier tracking details.

Once the shipment has been handed over to the delivery service, we will provide the available Tracking ID or tracking link. Tracking information may require some time to become active after the parcel has been collected or registered by the courier.

Important upon delivery

Please inspect the package before accepting it

When receiving the shipment, please inspect the exterior of the package for visible damage before signing the delivery note.

  • Check the box, protective packaging and sealing for visible damage, punctures, crushing or signs that the package has been opened.
  • Report any visible damage to the courier immediately and request that the damage is recorded.
  • If the package shows clear signs of serious damage, you may refuse delivery and contact us without delay.
  • Keep the packaging, delivery documents and photographs of any damage until the case has been reviewed.

Signing the courier’s delivery note normally confirms that the shipment has been received. This is why visible transport damage should be reported before the delivery is accepted whenever possible.

Delivery Delays or Product Unavailability

If the Seller is unable to deliver the purchased product within the specified period, the Customer will be informed so that a new delivery time can be agreed.

In such circumstances, the Customer retains the right to terminate the Contract in accordance with the applicable terms of sale and consumer protection rules.

We are here to help

Need an update about your order?

You can contact us at any time if you would like us to check the current status of your order or shipment.

To help us locate your order faster, please include your order number, the name used when placing the order and, where available, your Tracking ID.

Contact Customer Support View Your Orders