General Terms and Conditions of Use and Sale

GENERAL TERMS AND CONDITIONS OF USE AND SALE OF THE SKATINGER ONLINE STORE

These General Terms and Conditions of Use and Sale govern the use of the website www.skatinger.eu.com and the conclusion of sales contracts through the SKATINGER online store.

These Terms and Conditions may also apply to the following localised SKATINGER online stores where KB SPORT SISTEM d.o.o. is expressly identified as the seller:

• www.skatinger.hr
• www.skatinger.it
• www.skatinger.fr
• www.skatinger.es

The websites listed above are hereinafter collectively referred to as the “Websites”.

Please read these Terms and Conditions carefully before using a Website, registering a customer account or submitting an order.

Each sales contract is governed by the version of these Terms and Conditions that was published and made available to the customer when the order was submitted. Subsequent amendments do not apply retroactively to contracts that have already been concluded.

1. SELLER AND CONTRACTING PARTY

The seller of SKATINGER products offered through the Websites and the customer’s contracting party is:

KB SPORT SISTEM d.o.o.
Ulica Eugena Kvaternika 7
10410 Velika Gorica
Croatia
Personal Identification Number – OIB: 96451187515
Court Registration Number – MBS: 080986530
Competent court: Commercial Court in Zagreb
Managing Director: Branko Pavlica
Email: info@skatinger.eu.com

KB SPORT SISTEM d.o.o. is hereinafter referred to as the “Seller”, “KB SPORT SISTEM”, “we”, “us” or “our”.

The online stores are technically operated and maintained through the Connect Marketplace platform. Connect Marketplace provides technical infrastructure for customer accounts, shopping carts, orders, databases, system security, administration, technical support and related platform functions.

The sales contract for SKATINGER products is concluded exclusively between the customer and KB SPORT SISTEM d.o.o., unless another seller is expressly identified in connection with a particular product, offer or checkout process.

2. SCOPE AND DEFINITIONS

These Terms and Conditions apply to the sale of products to natural persons acting as consumers and to natural or legal persons acting within their commercial, business, craft or professional activities.

A “Consumer” is any natural person who enters into a legal transaction for purposes that are predominantly outside that person’s trade, business, craft or profession.

A “Business Customer” is a natural or legal person purchasing products within the scope of its registered commercial, business, craft or professional activities.

Consumers and Business Customers are collectively referred to as “Customers”, except where a provision expressly applies only to one of these groups.

Conflicting, additional or different terms of a Business Customer apply only if the Seller has expressly accepted them in writing or another durable medium.

Individual agreements, written quotations and contracts concluded between the Seller and a Customer prevail over these Terms and Conditions where they contain different provisions.

Mandatory consumer rights under applicable law cannot be excluded or restricted by these Terms and Conditions.

3. USE OF THE WEBSITES

Users must use the Websites in accordance with applicable law, these Terms and Conditions, generally accepted standards of online conduct and the rights of other users and third parties.

It is prohibited to use a Website in a manner that:

• violates applicable law or the rights of a third party;
• interferes with the secure, stable or proper operation of the Website;
• enables or attempts to enable unauthorised access to data, accounts or systems;
• introduces viruses, malicious code or other harmful software;
• circumvents or attempts to circumvent technical or security measures;
• involves a false identity, fraudulent order or unauthorised payment method;
• unreasonably overloads the technical infrastructure;
• infringes the rights of other users, Customers, partners or third parties.

Without the Seller’s prior written permission, it is specifically prohibited to:

• collect Website content automatically using robots, scraping tools or similar systems;
• download or reproduce a substantial part of the product catalogue;
• create a competing database using information obtained from a Website;
• copy descriptions, photographs, prices or technical information for commercial purposes;
• access administrative or other non-public areas of the system.

Where there is a reasonable suspicion of misuse, fraud, a security incident or unlawful activity, the Seller may temporarily restrict or suspend access to a customer account and take other reasonable security measures.

4. INTELLECTUAL PROPERTY

Content published on the Websites, including but not limited to:

• texts and product descriptions;
• photographs and product images;
• videos, animations and graphic elements;
• logos, trademarks and product names;
• Website design, structure and layout;
• software code, databases and technical solutions;
• catalogues, brochures and promotional materials;

is protected by copyright, trademark rights and other intellectual property rights.

The relevant rights holders may include SKATINGER, KB SPORT SISTEM d.o.o., manufacturers, suppliers, authors, licensors and other contractual partners.

Protected content may not be reproduced, modified, distributed, published, publicly displayed or commercially used without the prior written permission of the relevant rights holder.

Uses expressly permitted by applicable law remain unaffected.

5. REGISTRATION AND CUSTOMER ACCOUNTS

Depending on the technical configuration of a Website, Customers may be able to place an order using a registered customer account or as a guest.

Information provided during registration must be complete, current and accurate. Any changes must be updated through the customer account or communicated to customer support without undue delay.

Users are responsible for protecting their login credentials and keeping them secure from unauthorised access.

A personal customer account may not be transferred or made available to an unauthorised third party. A Business Customer may authorise its employees or representatives to use the account and remains responsible for activities performed through that account.

Suspected unauthorised access, loss of login credentials or another security incident must be reported immediately to: info@skatinger.eu.com .

A customer account may form part of the shared Connect Marketplace technical system and may provide access to several connected online stores.

Regardless of a shared customer account, each sales contract is concluded with the seller expressly identified in connection with the relevant offer and during the checkout process.

Personal data relating to customer accounts is processed in accordance with our Privacy Policy.

6. PRODUCTS, DESCRIPTIONS AND AVAILABILITY

The display of products in an online store constitutes an invitation for the Customer to submit an offer to purchase and does not constitute a legally binding offer by the Seller unless expressly stated otherwise.

The Seller makes reasonable efforts to display product descriptions, dimensions, colours, characteristics, prices, packaging and included accessories accurately.

Minor differences may arise due to:

• screen settings and colour reproduction on the Customer’s device;
• lighting and conditions used during product photography;
• normal manufacturing tolerances;
• minor technical improvements;
• changes to product packaging;
• minor differences in materials or shades that do not affect functionality.

Minor variations that do not affect the agreed characteristics, safety, functionality or normal use of the product do not constitute a defect.

The order is determined by the product description, selected model, dimensions, colour, variant, quantity and included accessories shown in the final order summary.

Information about stock availability and estimated delivery times is based on the information available when the order is placed.

If availability or the expected delivery date changes after an order has been submitted, the Customer will be informed without undue delay.

7. ORDERING PROCESS AND CONCLUSION OF THE CONTRACT

Customers may place selected products in the virtual shopping cart and review and correct the entered information before submitting the order.

Before submitting the order, the Customer is responsible for checking:

• the selected products, variants and quantities;
• the delivery and billing addresses;
• contact information;
• the selected delivery method;
• the selected payment method;
• the total price of the order.

By activating the button clearly indicating an order with an obligation to pay, the Customer submits a binding offer to conclude a sales contract for the products contained in the shopping cart.

An automatically generated acknowledgement of receipt merely confirms that the order has been received by the technical system. The automatic acknowledgement does not itself constitute acceptance of the offer or conclusion of a sales contract.

The sales contract is concluded when the Seller:

• sends the Customer an express shipping confirmation, or
• hands the ordered products over to the carrier for delivery.

The contract is concluded when the first of these events occurs.

The Seller may accept or reject the Customer’s offer within five calendar days after receiving the order.

If the offer is not accepted within that period, it is deemed rejected and the Customer is no longer bound by it.

If an amount was temporarily reserved or charged before the order was accepted and the order is subsequently rejected, the reservation will be released or the charged amount refunded without undue delay.

A contract with a Business Customer may also be concluded by accepting an individual quotation, pro forma invoice or another written commercial agreement.

8. CONTRACT LANGUAGE, STORAGE OF THE CONTRACT AND CORRECTION OF DATA

The contractual language of the English-language EU online store is English.

Where a Customer uses a localised version of a SKATINGER online store, the contractual language is the language presented during the checkout process, unless another language has been expressly agreed.

Before submitting an order, the Customer may correct entered information using the shopping cart, the available editing functions and the standard functions of the web browser.

After the order is submitted, the essential order information and contractual terms are provided to the Customer on a durable medium, normally by email.

Registered Customers may also be able to view their orders through their customer account where this functionality is available.

The Customer must ensure that the email address entered is correct and capable of receiving messages from the Seller.

If the Customer uses spam filters, the Customer must ensure that order, payment and shipping messages are not blocked.

9. PRICES, TAXES AND ADDITIONAL COSTS

Prices displayed to Consumers are stated in euros and include the applicable value added tax, unless clearly indicated otherwise.

Delivery charges and any other additional costs are displayed separately before the Customer submits the order.

Prices displayed to Business Customers may be stated exclusive of VAT where they are clearly identified as net prices.

Business Customers may be offered individual prices, quantity discounts, wholesale prices and other commercial conditions.

For an intra-European Union supply of goods to a Business Customer, the applicable VAT treatment depends on the delivery destination, the Customer’s tax status, the validity of the VAT identification number and the other legal requirements applicable to that transaction.

If the requirements for VAT-exempt intra-Community treatment are not satisfied, the applicable VAT may be charged.

The price applicable to the order is the total price displayed to the Customer immediately before the order is submitted.

In the event of an obvious pricing, typographical or calculation error, the Seller may reject the order before the contract is concluded.

If the contract has already been concluded, the rights of the parties are determined in accordance with applicable mandatory law.

10. PAYMENT METHODS AND PAYMENT CONDITIONS

The available payment methods are displayed during the checkout process.

Depending on the country, Customer type, order value and technical availability, the following payment methods may be offered:

• credit or debit card payment;
• Stripe;
• PayPal;
• Klarna;
• Google Pay;
• Apple Pay;
• payment based on an individual quotation or pro forma invoice;
• bank transfer;
• payment by invoice for approved Business Customers;
• other payment methods displayed during checkout.

Additional terms and privacy policies of the selected payment service provider may apply to payment processing.

Where payment is made on the basis of a quotation, pro forma invoice or advance bank transfer, the order is processed after the full payment has been received, unless otherwise agreed in writing.

Where payment by invoice is permitted, the payment deadline stated on the invoice applies.

Certain payment methods may be subject to security, identity or creditworthiness checks.

In the event of late payment, statutory default interest and any other rights available to the Seller under applicable law may apply.

11. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

Promotions, coupons, discount codes and special benefits apply during the period and under the conditions stated in the relevant promotion.

Unless expressly stated otherwise:

• discount codes and coupons cannot be exchanged for cash;
• multiple codes cannot be combined in a single order;
• certain products or categories may be excluded;
• a minimum order value may apply;
• a code may be limited to one use per Customer;
• a discount cannot be applied retrospectively to a completed order.

Promotions and discounts do not restrict statutory Customer rights, including rights relating to defective products and the Consumer’s right of withdrawal.

12. DELIVERY AND SHIPPING

SKATINGER products are generally dispatched from a warehouse in Croatia.

Delivery is made to the address entered by the Customer during checkout unless otherwise agreed in writing.

The Customer is responsible for providing a complete and accurate delivery address, telephone number and any other information required for successful delivery.

Available delivery areas, delivery costs, transport methods and estimated delivery times are displayed in the online store or during checkout.

Unless another period has been agreed, the Seller will perform a consumer contract without undue delay and within the period required by applicable law.

For advance payments, the delivery period normally begins after the full payment has been received.

Delivery may be performed by parcel delivery companies, couriers, carriers, freight forwarders or other suitable logistics providers.

Partial deliveries are permitted where they are reasonable and do not cause disproportionate inconvenience to the Customer.

Consumers will not be charged additional delivery costs for a partial delivery arranged independently by the Seller.

If delivery fails because of an incorrect address, an unjustified refusal to accept the parcel or another circumstance attributable to the Customer, the Seller may claim reimbursement of the actual and reasonable additional costs incurred.

If the Consumer exercises the statutory right of withdrawal, the special rules concerning initial delivery costs and return costs contained in the Withdrawal Instructions apply.

13. DELAYS AND PRODUCT UNAVAILABILITY

If an ordered product becomes unavailable through no fault of the Seller, the Customer will be informed without undue delay.

The Seller may decline to perform an order where:

• the product is objectively unavailable;
• the unavailability was not caused by the Seller;
• the Customer is informed without undue delay;
• any payment already received is refunded without undue delay.

In the case of a temporary delay, the Customer will be informed of the revised estimated delivery date.

Mandatory consumer rights relating to late delivery or non-performance remain unaffected.

Events outside the Seller’s reasonable control may include natural disasters, war, strikes, transport disruptions, measures adopted by public authorities, cyberattacks, power failures, infrastructure disruptions and other comparable events.

Such circumstances do not restrict mandatory consumer rights.

14. TRANSFER OF RISK

Where the Customer is a Consumer, the risk of accidental loss or damage generally passes to the Consumer when the product is delivered to the Consumer or to another person designated by the Consumer to receive it.

If the Consumer independently selects a carrier that was not offered by the Seller, risk may pass upon delivery of the goods to that carrier, in accordance with applicable law.

Where the Customer is a Business Customer, the risk of accidental loss or damage passes when the products are handed over to the carrier, freight forwarder, courier or other person responsible for transport.

15. RETENTION OF TITLE

Delivered products remain the property of the Seller until all amounts relating to the relevant order have been paid in full.

In relation to Business Customers, the Seller may retain title to the delivered products until all due claims arising from the business relationship have been settled, to the extent permitted by applicable law.

A Business Customer may resell products subject to retention of title in the ordinary course of business unless otherwise agreed or unless the Business Customer is in default.

16. CONSUMER’S STATUTORY RIGHT OF WITHDRAWAL

A Consumer has the right to withdraw from a distance contract within 14 days without giving a reason.

The statutory right of withdrawal does not apply to Business Customers entering into the contract within their commercial or professional activities.

A Consumer may withdraw from the contract by:

• sending an unequivocal statement by email;
• sending an unequivocal statement by post;
• using the model withdrawal form;
• using the “Withdraw from the contract” function or another equivalent, clear and unambiguous function available through the relevant online interface during the withdrawal period.

After the Consumer submits a withdrawal statement through the online function, the Consumer will receive confirmation on a durable medium without undue delay. The confirmation will include the content of the withdrawal statement and the date and time when it was submitted.

Detailed Withdrawal Instructions and a Model Withdrawal Form are provided at the end of this document.

17. CANCELLATION BEFORE DISPATCH

Before dispatch, a Customer may request cancellation of an order by contacting: info@skatinger.eu.com .

Cancellation is possible only while the order has not been transferred to the warehouse for final processing or handed over to the carrier.

The possibility of cancelling an order before dispatch does not restrict the Consumer’s statutory right of withdrawal.

18. WRITTEN CONSUMER COMPLAINTS

A Consumer may submit a written complaint concerning purchased products, provided services or the Seller’s business practices:

By email:
info@skatinger.eu.com

By post or in person:
KB SPORT SISTEM d.o.o.
Ulica Eugena Kvaternika 7
10410 Velika Gorica
Croatia

The complaint should preferably include:

• the Consumer’s first and last name;
• a postal address or email address for the response;
• the order or invoice number;
• a description of the complaint;
• the Consumer’s requested resolution;
• photographs or other evidence where relevant.

The Seller will acknowledge receipt of the written complaint on a durable medium without undue delay.

The Seller will provide a written response no later than 15 days after receiving the complaint and will clearly state whether the complaint is considered justified.

Records of written consumer complaints will be retained on a durable medium for one year from the date each complaint is received.

19. DEFECTIVE OR NON-CONFORMING PRODUCTS AND CLAIMS

The Seller is responsible for material defects and the conformity of products with the contract in accordance with Croatian law, applicable European Union consumer law and any mandatory provisions applicable to the Consumer.

Consumers are entitled to a minimum statutory guarantee period of two years from delivery of the goods. More favourable mandatory rules of the Consumer’s country of habitual residence remain unaffected.

If a product is defective or does not conform to the contract, the Consumer may, where the applicable legal conditions are satisfied, request:

• repair of the product;
• replacement of the product;
• a proportionate reduction of the price;
• termination of the contract;
• compensation for damage where the legal requirements are met.

A requested remedy may be refused where it is objectively impossible or would impose disproportionate costs compared with another remedy permitted by law.

Repair or replacement will be performed free of charge, within a reasonable period and without significant inconvenience to the Consumer, where the applicable legal requirements are met.

Consumers are encouraged to photograph visible transport damage and report it to the carrier and the Seller as soon as reasonably possible.

Failure to report transport damage immediately does not result in the loss of mandatory consumer rights.

Business Customers must inspect the products in accordance with the rules applicable to business transactions and notify the Seller of discovered defects without undue delay.

Rights and time limits applicable to Business Customers may be additionally regulated by an individual agreement or quotation, within the limits permitted by law.

20. ADDITIONAL COMMERCIAL GUARANTEES

A manufacturer’s or commercial guarantee applies only where it is expressly stated in connection with a particular product or in a separate guarantee statement.

The duration, territorial scope, conditions and procedure for making a claim under a commercial guarantee are determined by the relevant guarantee statement.

A commercial guarantee does not restrict the Customer’s statutory rights relating to defective or non-conforming products.

Unless expressly provided otherwise in the guarantee statement, a commercial guarantee does not cover damage caused by:

• improper use or use contrary to the intended purpose;
• failure to follow instructions or safety warnings;
• incorrect air pressure;
• improper storage or maintenance;
• mechanical damage or external force;
• normal wear and tear;
• unauthorised repairs or modifications.

21. SAFE AND PROPER USE OF PRODUCTS

SKATINGER products must be used in accordance with their intended purpose, product description, technical limits, instructions, warnings and safety recommendations.

The user is particularly responsible for:

• checking that the product is suitable for the planned activity;
• observing maximum load limits and recommended air pressure;
• inspecting the product and equipment before each use;
• not using a damaged or defective product;
• using appropriate personal flotation or protective equipment;
• taking weather, wind, currents and water conditions into account;
• complying with local rules and water-safety requirements;
• providing appropriate supervision for children and inexperienced users;
• not using the product while affected by alcohol or another substance that impairs safe operation.

These safety requirements do not limit the statutory liability of the Seller, manufacturer or another responsible person.

22. LIABILITY

The Seller’s liability cannot be excluded or restricted in cases of:

• intentional conduct or gross negligence;
• death, personal injury or damage to health;
• liability for a defective product;
• fraudulent concealment of a defect;
• an expressly assumed guarantee;
• any other case in which liability cannot lawfully be limited.

In all other cases, the Seller’s liability is determined in accordance with applicable law and the circumstances of the particular case.

The Seller does not guarantee that the Websites will be continuously available or entirely free from technical errors.

Temporary interruptions may arise from maintenance, upgrades, security measures, technical failures, difficulties affecting external service providers or events outside the Seller’s reasonable control.

No exclusion or limitation of liability applies where it would conflict with mandatory law or consumer rights.

23. REVIEWS AND USER-GENERATED CONTENT

Where this functionality is available, users may submit reviews, comments, photographs, videos and other content.

By submitting content, the user confirms that:

• the content is truthful and based on genuine experience;
• the user holds the rights required to publish the content;
• the content does not infringe copyright, privacy or other third-party rights;
• the content is not unlawful, offensive, threatening or discriminatory;
• the content does not contain malicious code or unauthorised advertising.

By submitting content, the user grants the Seller a non-exclusive right to display, technically adapt and use the content on the Websites for the purpose of displaying reviews and informing Customers.

Any additional marketing use outside this purpose will take place only where an appropriate permission or other legal basis exists.

Unlawful or clearly inappropriate content may be removed or restricted.

24. THIRD-PARTY LINKS AND SERVICES

The Websites may contain links to third-party websites, platforms or services.

The relevant third-party providers are responsible for the content, availability, security and privacy practices of their services.

Providing a link does not mean that the Seller approves or accepts responsibility for all content available through the external service.

Additional terms of the relevant provider may apply to payment services, social networks, embedded media and other external functions.

25. PERSONAL DATA AND COOKIES

Information about the collection and processing of personal data is available in our Privacy Policy:

PRIVACY POLICY

Information about cookies and similar technologies is available in our Cookie Policy:

COOKIE POLICY

26. GOVERNING LAW

Contracts concluded through the English-language EU online store are governed by the laws of the Republic of Croatia.

Where the Customer is a Consumer habitually resident in another European Union or European Economic Area country, the choice of Croatian law does not deprive the Consumer of the protection provided by mandatory provisions of the law of the Consumer’s country of habitual residence.

Contracts with Business Customers are governed by Croatian law, excluding the United Nations Convention on Contracts for the International Sale of Goods, unless expressly agreed otherwise in an individual contract.

27. JURISDICTION

Statutory rules on jurisdiction apply to disputes involving Consumers.

For disputes involving Business Customers, the court with subject-matter jurisdiction at the Seller’s registered office will have jurisdiction, unless mandatory law or an individual agreement provides otherwise.

The Seller remains entitled to bring proceedings against a Business Customer before the court having general jurisdiction over that Business Customer.

28. AMICABLE AND ALTERNATIVE CONSUMER DISPUTE RESOLUTION

The Seller will seek to resolve consumer complaints and disputes directly, in good faith and by amicable means.

Before commencing an out-of-court or court procedure, the Consumer is invited to submit a written complaint to: info@skatinger.eu.com .

If the dispute cannot be resolved directly, the Consumer may submit the dispute to a competent notified alternative dispute resolution entity, subject to the procedural rules and jurisdiction of that entity.

One body dealing with domestic and cross-border consumer disputes in Croatia is:

Mediation Centre at the Croatian Chamber of Economy
Rooseveltov trg 2
10000 Zagreb
Croatia
Email: mirenje@hgk.hr
Website: www.hgk.hr/centar-za-mirenje

The Consumer may also select another notified body competent to deal with the particular consumer dispute.

Where required by applicable law, after receiving an unresolved consumer complaint the Seller will provide information about the relevant alternative dispute resolution entity and whether the Seller will participate in the procedure.

Alternative dispute resolution does not restrict the Consumer’s right to seek legal protection before a competent court.

The former European Union Online Dispute Resolution platform is no longer operational and is therefore not linked in these Terms and Conditions.

29. AMENDMENTS TO THESE TERMS AND CONDITIONS

The Seller may amend these Terms and Conditions to reflect changes in applicable law, technology, business operations or Website functions.

Amendments will be published on the Websites and will apply to future use and orders submitted after the amended version takes effect.

Amendments do not apply retroactively to contracts that have already been concluded.

30. FINAL PROVISIONS

If an individual provision of these Terms and Conditions is or becomes void, invalid or unenforceable, the validity of the remaining provisions will not be affected.

The relevant statutory provision will apply instead of an invalid or unenforceable provision.

Individual agreements and mandatory consumer rights take precedence over these Terms and Conditions.

CONSUMER WITHDRAWAL INSTRUCTIONS

The following Withdrawal Instructions apply exclusively to Consumers.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the goods.

If you ordered multiple goods in one order and they are delivered separately, the withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, take physical possession of the final item.

If the goods consist of multiple lots or pieces, the period begins when you, or a third party designated by you other than the carrier, take physical possession of the final lot or piece.

To exercise your right of withdrawal, you must inform us of your decision to withdraw through an unequivocal statement before the withdrawal period expires.

The withdrawal statement may be sent to:

KB SPORT SISTEM d.o.o.
Ulica Eugena Kvaternika 7
10410 Velika Gorica
Croatia
Email: info@skatinger.eu.com

You may use the Model Withdrawal Form provided below, but use of the form is not mandatory.

Where the Website provides a “Withdraw from the contract” function, you may also submit your withdrawal statement through that function.

After you submit the statement using the online function, we will send you confirmation of receipt on a durable medium without undue delay. The confirmation will include the content of your statement and the date and time when it was submitted.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of the least expensive standard delivery method offered for the relevant order.

Additional costs resulting from your choice of a delivery method that was more expensive than the least expensive standard delivery method offered by us will not be reimbursed.

Reimbursement will be made without undue delay and no later than 14 days after the day on which we are informed of your decision to withdraw from the contract.

We will use the same means of payment that you used for the original transaction unless you have expressly agreed to another method.

You will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods or until you have supplied evidence of having sent the goods back, whichever occurs first.

Return of the goods

You must send back or hand over the goods without undue delay and no later than 14 days after the day on which you informed us of your withdrawal.

Goods must be returned to:

Connect – sustav informacija j.d.o.o.
Cebini 37
10010 Zagreb
Croatia

The deadline is met if you send the goods before the 14-day return period has expired.

Please do not return goods using cash on delivery or unpaid postage unless this has been expressly agreed in advance with customer support.

Return shipping costs

You bear the direct cost of returning the goods.

Products offered through the online store can generally be returned using a standard parcel delivery service.

We recommend using a delivery service that provides shipment tracking and keeping proof of dispatch until the return procedure is completed.

Liability for diminished value

You are liable only for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

You may inspect a product in the same manner as you would reasonably be permitted to inspect it in a physical retail store.

For inflatable products, this may include careful unpacking, inspection of the accessories and limited inflation on a clean and suitable surface to examine the product’s basic characteristics.

Using the product in water, on a rough or dirty surface, using it for an extended period, damaging the packaging more than necessary or undertaking another action that results in visible signs of use may cause a diminished value for which you may be liable.

Exceptions to the right of withdrawal

The Consumer does not have a right of withdrawal in cases provided by applicable law, particularly for contracts relating to the supply of:

• goods made to the Consumer’s specifications or clearly personalised;
• sealed goods that are not suitable for return for health-protection or hygiene reasons if they were unsealed after delivery;
• goods that, after delivery and due to their nature, have become inseparably mixed with other items;
• other goods or services for which the right of withdrawal is expressly excluded under applicable law.

An exception applies only where all applicable statutory requirements are satisfied in the particular case.

MODEL WITHDRAWAL FORM

Complete and return this form only if you wish to withdraw from the contract.

To:
KB SPORT SISTEM d.o.o.
Ulica Eugena Kvaternika 7
10410 Velika Gorica
Croatia
Email: info@skatinger.eu.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale relating to the following goods:

______________________________________________________________

______________________________________________________________

Order number: ______________________________________________

Ordered on (*): ______________________________________________

Received on (*): ______________________________________________

Name of Consumer(s):

______________________________________________________________

Address of Consumer(s):

______________________________________________________________

______________________________________________________________

Email address: ______________________________________________

Telephone number: ______________________________________________

Date: ______________________________________________

Signature of Consumer(s): ______________________________________________

A signature is required only if this form is submitted on paper.

(*) Delete as appropriate.

These General Terms and Conditions of Use and Sale were last updated on 29 July 2026.